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Customer Satisfaction Questionaire

How important are the following factors when selecting potential suppliers? (1 = Irrelevant, 10 = Essential)
Irrelevent
1
23456789Essential
10
Speed of response to enquiries
Quality of quotation
Price
On-time deliveries
After-sales service
Product quality
Technical support
Supplier relationship
Continuity of supply
Conformity to specification
Environmental responsibility
Reliability
How satisfied are you with our performance? (1 = Very Dissatisfied, 10 = Very Satisfied)
Irrelevent
1
23456789Essential
10
Speed of response to enquiries
Price
Flexibility/adaptability
On-time deliveries
After-sales service
Product quality
Technical support
Working relationship
Continuity of supply
Conformity to specification
Reliability
Accessibility of key contacts
Attitude toward customer
Handling of complaints
Which areas would you like to see improved?
Would you consider purchasing other products from Graepel Perforators Ltd?(Required)
Would you recommend Graepel Perforators Ltd to a colleague?(Required)